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After Sales, the O.L.C.I. way
O.L.C.I.’s innovative approach to the market is also confirmed in the after-sale service, which goes far beyond the conventional assistance service, being the ideal prosecution of an efficient interaction between Customer and Supplier.
In fact, the O.L.C.I. after-sales service begins with a detailed Project Review upon end of the project, in which the two parties analyse in a detailed and constructive way the performed cooperation throughout the whole project.
The result of this analysis is to collect the Lessons Learned, which allow O.L.C.I. to further optimize the internal processes and to better focus the needs of the Customer throughout the after sales phase, which includes: